Collection and processing of customers’ personal data
SILUS collects and processes the following personal data of the customer:
Customer’s first and last name; e-mail address; telephone number; address; any information in the additional comments field; communication between the Customer and SILUS; Customer’s IP address.
Use of cookies on the SILUS website
SILUS uses cookies to optimize website traffic and to analyze the use of the SILUS website by customers.
Unless the customer has set his/her browser to refuse all or certain types of cookies, cookies will be issued as soon as the customer visits the web shop.
The following types of cookies are used by SILUS:
Google Analytics cookies are used to improve the website by analyzing the customer’s behavior.
Cookies are used to analyze the behavior of SILUS’ customers in order to improve the analysis of SILUS’ behavior. These cookies provide SILUS with information about the number of customers on the website, the pages visited and the total time spent on the website.
All information collected by cookies is aggregated with similar information from other customers and is therefore anonymous. We do not identify individual users.
Session cookies are used to maintain the functionality of the website. They allow SILUS to associate the customer’s activities with a browser session that begins and ends when the customer opens and closes his browser window.
The session cookie consists of temporary information and is deleted when the Client closes his browser.
The Customer always has the option of controlling cookies through their browser settings.
If the Customer prefers not to receive cookies, the Customer can configure the browser to refuse all cookies or to send a warning when a cookie is issued.
If the Customer does not disable the use of cookies when visiting the SILUS website, the Customer has accepted the use of information obtained from cookies on the SILUS website by the Company and has waived the right to make any claims related to the cookie policy.
The Client’s information is stored securely on the SILUS web server, in accordance with the requirements of the GDPR.
Purpose of personal data processing
The personal data collected about the Customer is processed solely for the purposes of providing the Service, enabling the provision of the Service and enabling the use of the website, as well as for the purposes set out below:
To fulfill an order placed on the SILUS online shop, blog and events page;
To manage customer relations and communicate with the customer;
For the purposes of the SILUS website, communication and communication with the customer, creation and study of sales and customer base analysis;
To improve the usability of the online shop, events and blog and to develop services;
To improve the usability of the online shop based on the data collected by cookies.
How we process personal data
The processing of personal data of the Customer is limited to the extent that it is received by SILUS through the online shopping process and is necessary for the preparation and fulfillment of the submitted order.
The personal data collected shall be stored and retained solely for the purposes set out in clause 7 of these General and Purchase Conditions, which you can find here: https://silus.community/uld-ja-ostutingimused/.
Storage and protection of personal data
All personal data collected about the Customer will be stored on servers located in the European Union or European Economic Area countries.
Personal data relating to the Client which are used by SILUS for the performance of the Contract and to ensure the performance of the Contract shall be stored for a period of up to 3 years from the date on which the relevant personal data came into SILUS’ possession. The basic accounting documents shall be kept for a period of 7 years in accordance with the Accounting Act.
Access to the Client’s personal data shall be limited to SILUS employees and members of its management bodies, who shall be entitled to use the personal data only in connection with the provision of the Service and the management of the Website.
SILUS may have additional obligations to store certain personal data as a result of local legislation in the Republic of Estonia.
Sharing of personal data
SILUS will not disclose the Client’s personal data to third parties, except in the following cases:
For the purpose of the provision of the Service (for the delivery of the order placed in the online shop), a postal company’s parcel card, on which only the personal data necessary for the delivery of the Customer’s parcel is indicated, is transmitted to SILUS’ contractual partner and product creator;
For the purpose of the delivery of the order, the Customer’s personal data is transmitted to the self-service environment of the selected postal service to create the parcel card that will be used to deliver the products to the Customer;
For the purpose of making payments, the necessary personal data will be transmitted to an authorized payment processor, according to the Customer’s choice at the payment selection stage of the purchase process.
This is Montonio (link to their website: https://montonio.com/);
In order to communicate with the Customer, SILUS may forward the Customer’s e-mail address to the creator of the product, in case the creator needs to contact the Customer (for a custom order, if the product was not picked up from the parcel machine in time, if the product is defective and needs to be exchanged by the creator);
In the event of a sale of the business, in whole or in part, or in the event of a reorganization of the business, SILUS will take all necessary measures to ensure the continued protection of the Customer’s personal data;
With a view to improving and developing the Service provided with the help of contractual partners. Third parties shall be deemed to be processors of personal data for the purposes referred to above.
Customer rights in relation to personal data
The customer has the right to access the personal data collected and processed about him or her and the right to request the correction of inaccurate personal data.
Where the processing of personal data is prohibited by applicable law, the Customer has the right to request the cessation of the processing of personal data and the blocking or erasure of the personal data processed.
If the processing of personal data infringes the rights of the Customer, the Customer has the right to bring the matter before the Data Protection Inspectorate or a court, unless the law provides for a different procedure for challenging the processing.
If the rights of the Customer have been infringed in the processing of personal data, the Customer shall have the right to claim compensation for any damage caused to him/her as a result.
If you have any questions regarding the processing of your personal data and these Privacy Terms, please contact us by e-mail at shop@silus.community.